Effective Date: [28/08/2024]
At Pine Wraps Boutique, we are committed to providing quality products and services. We understand that circumstances may arise where you need to cancel an order or request a refund. Please review our policies below.
1. Cancellation Policy
- Same-Day Orders: Orders placed for same-day delivery cannot be canceled. Once the order is confirmed, it is immediately processed to ensure timely delivery.
- Next-Day Orders: Orders scheduled for next-day delivery can be canceled within 6 hours of placing the order. After this window, the order will be processed, and cancellation will not be possible.
2. Refund Policy
- Delivered Orders: We do not offer refunds once an order has been delivered. All sales are final upon delivery. Please ensure that you review your order carefully before confirming your purchase.
- Order Issues: If there is an issue with your order, such as receiving the wrong item or a damaged product, please contact us within 24 hours of delivery. We will work with you to resolve the issue, which may include a replacement or other appropriate remedy.
3. How to Request a Cancellation
To cancel an eligible order, please contact our customer service team at [Your Contact Information] as soon as possible. Provide your order number and details for quicker assistance.
4. Contact Us
If you have any questions or concerns about our refund and cancellation policy, please reach out to us at: [email protected]