Privacy Policy

1. Introduction

At Pinewraps, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

Personal Information

We may collect personal information that you provide, including:

• Name and contact information
• Billing and shipping addresses
• Payment information
• Email address
• Phone number
• Purchase history and preferences
• Reward points and tier status

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• IP address
• Browser type and version
• Device information and identifiers
• Usage data and analytics
• Cookies and similar tracking technologies
• Location data (if permitted)

3. Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Performance of a contract when processing your order
• Legal obligation for tax and business records
• Legitimate interests in improving our services
• Your consent for marketing communications

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When data is no longer needed, it will be securely deleted or anonymized.

5. International Data Transfers

Your information may be transferred and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.

6. How We Use Your Information

We use the collected information for various purposes, including:

• Processing and fulfilling your orders
• Communicating with you about your orders
• Sending promotional emails (with your consent)
• Improving our website and services
• Analyzing usage patterns
• Preventing fraud

7. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers (e.g., payment processors, delivery partners)
• Legal authorities when required by law
• Business partners with your consent

8. Your Privacy Rights

Under applicable data protection laws, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact our Data Protection Officer at [email protected]

9. Data Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Cookies

We use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

11. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.