Shipping Policy
Last updated: January 2024
1. Delivery Areas & Zones
Available Emirates for Delivery
- Dubai (AED 30)
- Sharjah (AED 50)
- Ajman (AED 50)
- Abu Dhabi (AED 50)
- Al Ain (AED 50)
- Ras Al Khaimah (AED 50)
- Umm Al Quwain (AED 50)
2. Delivery Time Slots
Dubai:
- 11:00 AM - 1:00 PM (Order by 8 PM the day before)
- 1:00 PM - 4:00 PM (Order by 8 PM the day before)
- 4:00 PM - 7:00 PM (Order by 11 AM same day)
- 7:00 PM - 10:00 PM (Order by 4 PM same day)
Sharjah & Ajman:
- 4:00 PM - 9:00 PM (Order by 11 AM same day)
Abu Dhabi:
- 5:00 PM - 9:30 PM (Order by 11 AM same day)
Al Ain & Ras Al Khaimah:
- 4:00 PM - 10:00 PM (Order by 8 PM the day before)
3. Store Pickup
Store pickup is available at our location during the following hours:
- Daily: 9:00 AM - 9:00 PM
- Free of charge
- Please allow 2 hours for order preparation
4. Delivery Fees
| Emirate | Delivery Fee |
|---|---|
| Dubai | AED 30 |
| All Other Emirates | AED 50 |
* Free delivery on all orders above AED 300
5. Special Handling
We take extra care for:
- Temperature-sensitive items (cakes, desserts)
- Fragile items (glass arrangements)
- Custom decorations
- Special occasion deliveries
6. Delivery Rescheduling
Rescheduling guidelines:
- 24-hour notice required for free rescheduling
- Same-day rescheduling subject to AED 25 fee
- Maximum 2 reschedules per order
- Subject to slot availability
7. Order Tracking
Once your order is confirmed, you can track its status:
- Through your account dashboard
- Via tracking link sent in email/SMS
- By contacting customer support
8. Delivery Guidelines
To ensure smooth delivery:
- Provide accurate delivery address and contact number
- Ensure someone is available to receive the order
- Keep your phone accessible for delivery updates
- Inform us about any specific delivery instructions in advance
9. Failed Delivery
In case of failed delivery:
- We will attempt to contact you on the provided number
- A second delivery attempt will be made if possible
- Additional delivery charges may apply for rescheduling
10. Special Occasions
During peak seasons (Ramadan, Eid, National Day, etc.):
- Place orders at least 2 days in advance
- Delivery times may vary
- Additional delivery charges may apply
11. Contact Us
For shipping-related queries, contact us at:
- Email: [email protected]
- Phone: +971544044864
- WhatsApp: +971544044864
- Customer Support Hours: 9:00 AM - 9:00 PM (Daily)