Refund Policy

1. Overview

At Pinewraps, we want you to be completely satisfied with your purchase. This Refund Policy outlines our guidelines for returns, refunds, and exchanges.

2. Return Eligibility

Due to the perishable nature of our products (cakes and flowers), we have specific guidelines for returns:

3. Quality Guarantee

We guarantee the quality of our products at the time of delivery:

• Fresh ingredients and materials used
• Proper temperature control during delivery
• Hygienic packaging standards
• Allergen information accuracy

4. Refund Process

5. Refund Methods

6. Refund Timeline

Once approved, refunds will be processed within 5-7 business days. The time for the refund to reflect in your account depends on your payment method:

• Credit/Debit Cards: 5-7 business days
• Bank Transfer: 2-3 business days
• Digital Wallets: 24-48 hours

7. Non-Refundable Items

The following items are not eligible for refund:

• Customized or personalized items
• Products reported after 2 hours of delivery
• Items damaged due to customer mishandling

8. Reward Points Adjustment

In case of refunds:

• Points earned from the purchase will be deducted
• Tier status may be affected
• Points used for discounts will be reinstated
• Bonus points from promotions will be adjusted

9. Cancellation Policy

Orders can be cancelled free of charge if cancelled at least 24 hours before the scheduled delivery time. Late cancellations may be subject to a cancellation fee.