Terms & Conditions

1. Introduction

Welcome to Pinewraps. By accessing and using our website, you accept and agree to be bound by the terms and conditions outlined below. Please read these terms carefully before using our services.

2. Definitions

In these Terms & Conditions:

• "Website" refers to Pinewraps website and mobile applications
• "Services" means all services provided by Pinewraps
• "Products" means all items available for purchase
• "User", "You", "Your" refers to the person accessing our website
• "We", "Us", "Our" refers to Pinewraps

3. Account & Registration

When creating an account:

• You must provide accurate and complete information
• You are responsible for maintaining account security
• You must notify us of any unauthorized access
• We reserve the right to suspend or terminate accounts

4. Rewards Program

Our rewards program is subject to the following terms:

• Points are earned on qualifying purchases
• Points have no monetary value and cannot be transferred
• We reserve the right to modify or terminate the program
• Points expire after 12 months of account inactivity
• Tier benefits are subject to change with notice

5. Intellectual Property

All content on this website is protected by intellectual property rights:

• Trademarks, logos, and brand features are our property
• Content may not be copied without permission
• User-generated content remains your property
• You grant us license to use your content

6. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect or consequential damages
• Our liability is limited to the amount paid for products
• We do not warrant uninterrupted service access
• Force majeure events are excluded from liability

7. Dispute Resolution

Any disputes shall be resolved through:

• Initial informal negotiation
• Mediation if negotiation fails
• Arbitration as a final resort
• Jurisdiction under UAE laws

8. Use of Website

The content of this website is for your general information and use only. It is subject to change without notice. By using our website, you agree to:

• Not use the website in any way that causes, or may cause, damage to the website or impairment of its availability
• Not use the website in any way that is unlawful, illegal, fraudulent, or harmful
• Not use the website for any purpose related to marketing without our express written consent

9. Product Information

While we strive to provide accurate product information, including prices and availability, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

10. Ordering & Payment

By placing an order, you are offering to purchase a product. All orders are subject to availability and confirmation of the order price. Payment must be made in full at the time of ordering.

11. Delivery

We will make every effort to deliver the products within the estimated timeframes. However, delays are occasionally inevitable due to unforeseen circumstances. We shall not be liable for any delay or failure to deliver products.

12. Cancellation & Refunds

Orders can be cancelled before they are dispatched. Once dispatched, our refund policy applies. Please refer to our separate Refund Policy for detailed information.

13. Account Security

If you create an account, you are responsible for maintaining the confidentiality of your account details and password. You agree to accept responsibility for all activities that occur under your account.

14. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.